Refund and Returns Policy

At Hafeezfmcg.com, we strive to provide high-quality products and exceptional service. If you are not satisfied with your purchase, we offer a clear and fair refund and return policy to ensure your experience with us is positive.

Returns

We accept returns on eligible products within 30 days of receipt. To qualify for a return, the following conditions must be met:

• The item must be unused, in its original packaging, and in resellable condition.

• You must provide proof of purchase, such as your order number or receipt.

Please note that some items, such as perishable goods, may not be eligible for return due to hygiene and safety reasons. If you receive a damaged or defective product, please contact us immediately, and we will assist you with the return process.

Refunds

If your return is approved, you will receive a refund to your original payment method. Refunds will be processed within 7-10 business days after we receive the returned item. Please note that shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the return is due to a defective or damaged item.

How to Request a Return

To initiate a return, please contact our customer service team at info@hafeezfmcg.com with the following details:

• Order number

• Description of the item you wish to return

• Reason for the return (e.g., defective, wrong item received, etc.)

Once your return request is reviewed and approved, we will provide you with instructions on how to return the item.

Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please return the original item for a refund and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@hafeezfmcg.com. We will assist you in arranging for a return or replacement at no additional cost.

Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods (e.g., food items that are past their expiration date)

• Opened or used products that cannot be resold

• Customized or special-order items

Changes to This Policy

We reserve the right to update or modify this return and refund policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.

Contact Us

If you have any questions about our return and refund policy or need assistance, please contact us at info@hafeezfmcg.com.

Thank you for shopping with Hafeezfmcg.com! We are committed to ensuring your satisfaction and providing high-quality products and service.